An always-on, naturally-spoken AI voice agent that answers your inbound calls, fields the routine questions, books appointments straight into your calendar, and hands off to a human the moment the conversation needs one. Built directly into Intermedia Unite and Contact Center — deployed by Reliable Telephone & Data.
Every AI Receptionist we deploy combines four core capabilities — turned on individually, or all at once, depending on what your business actually needs callers to be able to do.
Hours, services, pricing, directions, policies — anything you'd tell a caller yourself. We configure your answers during onboarding; the AI delivers them conversationally, not from a script. Update the answers anytime; no re-recording, no developer needed.
Callers say what they need — "I'd like to talk to billing" or "is someone there who handles new accounts?" — and the AI sends them to the right queue, hunt group, or person. No phone tree, no "press 4 for…" gauntlet.
Connects to your Cal.com calendar (which itself syncs with Outlook, Google Calendar, or Apple iCal). The AI checks live availability, confirms a slot, and books it — while the caller is still on the line. Reschedules and cancellations work the same way.
When the caller asks for a person, the AI detects confusion, or the request falls outside what it can handle — it hands off. The live agent picks up with an AI-generated summary of what was already discussed, so the caller doesn't have to start over.
The AI Receptionist sits at the front of your phone system — either as the very first thing callers hear, or as a smarter option behind your existing auto-attendant. Either way, the experience feels less like calling a business and more like talking to one.
Want to hear a real one? Intermedia has two live demo lines you can call right now: (253) 276-0392 (Apex Moto Studio) or (425) 278-6715 (Radiant Renewal Med Spa).
Three professionally-trained voices, five tone options. We set this once during your onboarding and you can change it any time without re-recording anything.
Click ▶ to hear each voice. Plus a name of your choice — "Jordan," "Alex," your front-desk person's name, your brand's persona. The AI introduces itself however you tell it to.
Plus guardrails — block topics you don't want the AI to weigh in on (e.g. legal, medical, or financial advice). When asked, it politely redirects or escalates.
You'll get the most value out of an AI Receptionist when your team is fielding the same handful of questions over and over — or when calls are coming in faster than your front desk can answer them.
Calls don't go to voicemail anymore. The AI answers FAQs, takes appointment requests, and routes urgent matters — 24/7.
When your reception line is busy, the AI catches the spillover so no caller hits a busy signal or a long hold.
Salons, studios, service shops, professional offices — anywhere booking and rescheduling eats up real staff hours.
Replace the old auto-attendant tree with natural-language routing. Callers say what they need instead of memorizing menus.
If 80% of inbound calls ask the same five things — hours, location, services, pricing, do you take X — the AI handles them and frees your team.
Keep your live reception. Let the AI handle the routine and the overflow. Best of both, calibrated to your call volume.
We're enthusiastic about this product but we're not going to oversell it. Here's what you should know going in — so you can make a clear call on whether a pilot makes sense for your business right now.
Intermedia doesn't apply their standard SLA to beta products. We'd recommend running the AI on a secondary line or overflow flow during pilot, not your primary number, until you've heard it perform on your real calls.
Intermedia explicitly advises against handling SSNs, payment details, or other PII via the beta AI. We help you scope which call types route to the AI and which go straight to a human.
There's no automatic "you're talking to an AI" notice — California is a two-party consent state and we configure your greeting to disclose clearly. Built into every RTD deployment by default.
For scheduling, the AI talks to a single Cal.com account per agent — which itself can connect to Outlook, Google, or Apple. Multiple staff calendars live inside that one Cal.com account.
All beta interactions are recorded and used by Intermedia to improve the product. We'll walk you through what that means for your customers and your disclosures.
Configuring the AI inside Intermedia's IVR Flow Studio currently requires partner setup — that's where we come in. No platform expertise required on your side.
The beta requires a few specific platform pieces in place. If you're already on Intermedia Unite, you're most of the way there. If not, we'll provision what's needed as part of onboarding.
Five short steps. We do the technical work; you make the brand and content decisions.
We listen to what your inbound calls look like today — volume, peak hours, the top five things people ask, where appointments fit in. From that we'll tell you whether AI Receptionist makes sense or whether something simpler does.
Day 1We submit you to Intermedia's partner beta and get you access to the AI Builder. If you're Unite-only, Intermedia provisions a temporary Contact Center instance — no cost to you for the beta period.
Day 1–2We sit with you to pick voice and tone, write the greeting, load your FAQs, set guardrails, and — if you're using scheduling — connect your Cal.com calendar. Roughly half a day of your time, total.
Day 2–4We configure the IVR routing inside Intermedia's Flow Studio, attach the agent to a phone number, set the escalation path (to a human, a queue, or voicemail), and end-to-end test the call.
Day 4–6Start with an overflow line or after-hours flow to limit risk. We listen to recordings together, refine the FAQ content, adjust escalation triggers, and tune the conversation until it's representing your business the way you'd represent it yourself.
Week 2+Fifteen minutes on the phone and we'll tell you whether AI Receptionist makes sense for your call volume, what a pilot would cost, and which call types it could realistically take off your team's plate. No pressure either way — we'll tell you if it's a fit or if it's not.