The cloud phone system, in detail.

The platform: Intermedia Unite.

RTD is an Intermedia partner. Every cloud phone we deploy runs on Intermedia Unite, an enterprise-grade unified communications platform that Intermedia itself has been J.D. Power certified on for technical support nine years running.

That matters because the platform itself does the heavy lifting: redundant data centers, automatic software updates, security certifications (SOC 2, HIPAA-eligible configurations), 99.999% uptime SLA. RTD's job is to design your specific setup on top of it, deploy it cleanly, and support you afterward.

One vendor, end to end. You call RTD for cabling questions, deployment, training, billing, and support. We handle the underlying carrier and platform on your behalf.

What's included in every Pro license.

Everything below ships with the standard Intermedia Unite Pro license. No add-ons, no upsells, no surprise line items. Pro is the tier we recommend for most businesses.

What's available as an add-on.

These are scoped and quoted separately because they vary so much customer to customer:

• Custom AI auto-attendant. AI-voiced (your own voice or a studio voice), with intelligent routing, custom scripts, and hot-lead alerts to email or SMS. Goes well beyond the basic auto attendant that ships with the license.
• Conversational AI receptionist. Callers speak naturally instead of pressing menu keys. The AI listens, understands intent, and routes them. Can run alone or as a fallback after a brief press-1 menu.
• Call recording archiving. 30 days of recording is included. To keep recordings longer, the per-user archiving add-on covers 1, 3, 7, or 10-year retention tiers. Useful for compliance-driven industries.
• Custom voiceover production. Professional voice talent or AI voice cloning for greetings, hold messages, and AI attendant voice packs.
• Intermedia Call Center license. When call volume outgrows a standard phone line, a Call Center license adds caller queueing ("you're third in line, calls answered in the order received"), supervisor monitoring, live whisper coaching, and real-time reporting for the agents on the floor. Scoped per team based on agent count, configuration, and the features that matter to your business.
• Custom CRM integration work beyond the built-in connectors that ship with Pro.

How fast we can deploy.

You're typically live on the cloud platform in 2 to 3 days, with full native number porting completing within 2 to 5 weeks in the background. You don't wait for the second part to start using the system.

On day one we set up the platform: phones, calling features, voicemail, mobile and desktop apps. Within 2 to 3 days we route inbound calls from your existing carrier to your new cloud lines via port-to-forward. Callers reach you on the new system immediately. They have no way of knowing the call was forwarded. Your team is using the new platform on day three.

The actual number porting paperwork runs in parallel and takes a minimum of roughly 10 business days with the losing carrier. That timeline is not under our control. Bigger projects (multiple sites, AI auto-attendant, custom voiceover, deeper integrations) push closer to the 5-week end.

The old system stays live throughout. No downtime. Most legacy providers quote 6 to 8 weeks just to get you to day one.

Note for teams of 6 or more: the 2 to 3 day quick path is intended for very small offices (up to 5 users). Larger deployments get a managed full-company migration that scopes properly and avoids surprises. Either way, the underlying timeline above still applies.

The reliability story.

Cloud voice on Intermedia Unite is built to be the most reliable piece of your communications stack, not a fragile experiment.

• 99.999% uptime SLA backed by redundant geographically-distributed data centers.
• HD voice quality clearer than traditional phone lines.
• Power-outage failover. When your office loses power, desk phones go quiet (unless on battery backup), but your cell phone keeps working over cellular. Calls to your business number still reach the team through the mobile app. The business does not go dark because a circuit breaker tripped.
• AES encryption, two-factor authentication, SOC 2 and PCI-DSS compliance.
• Free spam-call protection on every line.
• Automatic software updates happen in the background. The system gets better over time on its own. You don't run upgrades.

Important: 911 location obligation

Because cloud voice runs over the internet rather than a fixed wire, 911 emergency calls route to local responders based on the address you have registered with us. If you move a phone or open a new location, you must let RTD know so we can update the 911 registration. See Terms section 10 for the full obligation. This is the single most important thing to remember about cloud voice.

The pricing approach.

Monthly per-user is the one number we publish openly. Everything else gets a quick conversation and a written quote tailored to your team.

Monthly cost per user

The published Intermedia Unite Pro rate is $27.99 per user per month. We typically tell customers to plan on roughly $30 because federal regulatory fees, state taxes, and local surcharges vary by location and can push the actual bill a little above $27.99. Both numbers are honest. The "around $30" framing absorbs the variance so there's no surprise when the first bill arrives.

All-in at that monthly rate, every user gets everything in the included list above. No upsells.

Essential (budget tier) is lower per user. Enterprise (power-user tier) is higher per user. We write a quote for those rather than publishing a number, because the right tier really depends on the user. Mix-and-match is fine: some users on Pro, some on Essential, some on Enterprise.

Start lean, expand as you grow

Many of our small business customers start with just one Pro license to prove out how cloud voice fits their workflow, then add users, custom AI auto-attendant, archiving, or call center features as the business grows. There's no requirement to buy a fully loaded setup on day one. The platform is built so features can be added and removed over time without re-platforming.

One-time setup

Setup covers porting the existing number, setting up the account, ordering the phone, and producing initial recordings. The total depends on how many users you have and what each user needs. That's why we scope it during a quick conversation and put the firm number in your written quote rather than quoting a one-size-fits-all setup fee.

Why work with RTD.

There are other Intermedia partners. Here's what makes RTD different.

• A team that cares about your business. We design every deployment around how you actually operate and what your customers expect when they call. No templated rollouts.
• Real humans, not bots. Sales, deployment, support, and billing all run through a real team based in California. We answer the phone.
• 2 to 3 day quick path for small offices, versus the 6 to 8 weeks most legacy providers quote for an equivalent setup.
• One vendor end to end. Cabling, network, handsets, cloud platform, voiceover production, AI auto-attendant, CRM integration, ongoing support. Same number, same team, every step.
• Two-business-day turnaround on every quote and every customer inquiry.
• Honest scoping. If a project doesn't fit us, we'll say so. If you'd be better served by a local installer for a one-off, we'll tell you that too.

Ready to talk?

The fastest way to know whether cloud voice on Intermedia Unite makes sense for your business is a 15-minute conversation. We'll scope it honestly, follow up with a written quote within two business days, and let you decide from there. No pressure, no obligation.