Services — Reliable Telephone & Data | Cloud Voice, AI Auto-Attendants, Call Recording, Integrations

01 · Cloud voice

The phone system that lives in the cloud — not your closet.

No PBX in the closet. No UPS to replace. No service calls on hardware that breaks at 2am on a Friday — and you get to cancel your current phone bill.

What do you need? Internet service and power. That's it. You can't run a business without either one — and if you're already open for business, you have everything you need to move to the cloud today.

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Keep every number. We port mains, DIDs, fax lines, and toll-free clean. Plus a free new business number included with every Pro license.
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Free desk phone or headset included with every Pro license — your call which.
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Unlimited calling — domestic plus 33 international countries ↗, built into every license.
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One admin console. Add users, change routing, set holiday hours — without calling us. (Though we're still here when you do.)
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Voicemail-to-email with transcripts. Voicemails arrive in your inbox as audio + AI-transcribed text — read them like a text message instead of dialing in.
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Built-in AI assistant. Every license includes a generative AI assistant right inside the desktop and mobile apps — for drafting messages, quick answers, and summaries. No add-on, no extra cost.
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Same line on every device. Calling apps on iPhone, Android, Mac, Windows, iPad, and the web — useful when staff work from home or need to stay reachable on the road.
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Pair a second device at home. Working from home half the time, or want a dedicated home setup? Add a second device that works exactly like the phone in the office. Wherever you work, your calls follow you.
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Enterprise-grade reliability & security. A 99.999% uptime SLA, AES encryption, two-factor authentication, and SOC 2 / PCI-DSS compliance — plus automatic failover that reroutes calls to mobile during an outage, and free spam-call protection on every line.
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Business SMS texting. Send and receive texts from your office number on any device. 500 texts per user per month included with Pro. Your personal cell stays private.
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2–3 day basic setup. Full migrations with AI-voiced auto-attendant, voiceover production, and CRM integration typically take 2 to 5 weeks.

See the full details →

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Intermedia Unite

Our recommended cloud platform

Pro tier — the right fit for most businesses. Unlimited domestic + 33-country international calling, mobile + desktop + web apps, AI Assistant, AI Call Recap, 100-participant HD video, voicemail transcription, 30-day call recording, business texting, web fax, 50 GB file storage, free desk phone or headset.

Enterprise tier — for power users. Everything in Pro, plus 200-participant meetings, 200 GB storage, AI Coaching, and Topics & Trends analytics.

Essential tier — budget-conscious option. We'll walk you through the trade-offs on a quick call, or just ask our RTD assistant.

CRM-ready: Intermedia Unite includes built-in connectors for the major CRM platforms.

Request a custom quote →

Pricing depends on team size, tier, and add-ons. We'll send a written, fixed quote within two business days.

2–3 days

Basic setup

33 countries

Free international ↗

Device included

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Intermedia Call Center

Upgrade when call volume needs structure

When call volume outgrows a standard phone line, a Call Center license adds caller queueing ("you're third in line, calls answered in the order received"), supervisor monitoring, live whisper coaching, and real-time reporting for the agents on the floor.

Scoped per team based on agent count, configuration, and the features that matter to your business.

Talk to us about Call Center →

Separate Intermedia license. We'll scope it on a quick call.

02 · What's next · AI agents

Now for the good stuff.

The most-asked-about feature in modern voice: an AI agent that never sleeps. Always on call — answering your phones, qualifying leads, booking appointments, and making sure every customer's needs are handled. Day, night, weekends, holidays. In the same AI voice as your auto-attendant, built right into your phone system.

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Trained on your knowledge base. Pricing, policies, hours, services — pulled straight from your docs.
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Books appointments directly into your calendar or scheduling system.
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Qualifies leads against your criteria and routes hot ones to a human immediately.
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Hands off gracefully with a full conversation summary so the human doesn't make the caller repeat themselves.

Ask us to design you an AI agent →

Today: we deliver the voiced press-1 auto-attendant (section 03) for every customer. The AI agent layer is usually a Phase 2 add-on once you've seen the basics working in your business.

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What a day looks like

If you decide to add the AI agent layer

Before staff arrivesAnswers 4 calls. Books 2 appointments. Logs 1 lead.

11a

Mid-morning rushHandles overflow when all reps are busy. No more "all our agents are currently helping other customers."

12p

Lunch coverageKeeps answering while the team eats. Hot leads ping a manager's phone.

After-hoursBooks tomorrow's appointments, answers FAQs, takes detailed messages for the morning.

OvernightStill on. Still polite. Still in your brand voice.

03 · AI-voiced auto-attendant

Your phone tree, but it actually sounds good.

For most businesses, the "press 1 for sales, press 2 for billing" menu is exactly what callers expect and exactly what works. We just upgrade what they hear: instead of robotic text-to-speech or expensive studio sessions every time you update a menu, your auto-attendant speaks in a custom AI voice you pick once and use forever.

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Custom AI voice cloning. Pick from a roster of studio-quality voices, or clone your own voice (or your team's) so the menu speaks in someone callers already know.
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Standard press-1 structure. Familiar menu format callers know how to navigate — no learning curve, no frustration.
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Update in minutes, not hours. Need to change a menu option or after-hours message? Type the new text, regenerate the audio, done. No recording session, no script fees, voice stays consistent.
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Bilingual support. "For English, press 1. Para español, oprima 2." Same voice, both languages.
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Smart routing built in. Branch by time of day, hold-time threshold, or caller ID. Send overflow to voicemail with transcripts emailed to the right person.
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Voice-recognition mode also available. If you want callers to speak what they need instead of pressing keys — "I'd like to schedule an appointment" — we can deploy a conversational AI attendant in the same AI voice. Use it alone or as a fallback after a brief press-1 menu.

Hear a sample →

Two modes, one voice: press-1 menus and voice-recognition routing are both available today. Full conversational AI agents that actually resolve requests (book appointments, answer FAQs, qualify leads) are a Phase 2 capability — see section 05 below.

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Hear an AI receptionist call

Real recorded call · AI voice

Hear a real AI receptionist call

Listen in on an actual call between a caller and our AI receptionist — a different scenario each time.

Turn your sound on to listen.

04 · Voiceover production

The voice that greets every customer, professionally produced.

Even with AI doing the heavy lifting, the voice your customer hears matters. We produce custom greetings, hold messages, after-hours announcements, and AI attendant voice packs — recorded by professional voice talent, or generated through AI voice cloning so your AI agent sounds like a real person you've already met.

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Choose from a roster of male and female voice talent across styles — warm, corporate, energetic, calm.
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Music and mix. On-hold messaging blended with licensed music beds — no royalty headaches.
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Quarterly refresh option. New seasonal greetings produced and dropped in — automatic.
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AI voice cloning so the AI auto-attendant and AI agent speak in the same voice as your recorded greetings — yours, a hired talent's, or one of our studio-quality AI voices.

Talk to us about cloning your voice →

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Voice sample library

Six styles in our standard roster

Custom · your team

+"You"

05 · Call recording, optional feature

Every call. Transcribed. Findable. Useful.

Recording every call used to mean a hard drive full of audio nobody ever listened to. With AI transcription and search, every conversation becomes a searchable document — and an early-warning system for problems you didn't know you had.

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30 days of recording included. Multi-year archiving available per user — choose 1, 3, 7, or 10-year retention. The longer tiers serve compliance-driven industries (legal, healthcare, finance).
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Record everything, only specific extensions, queues, or call types — or turn recording off entirely for offices and individuals who'd rather not. Your call.
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Full transcription in English and Spanish, with speaker labels and timestamps.
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Search by keyword, sentiment, or customer. "Show me every call where someone said 'cancel.'"
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AI summaries saved with every call so reps don't lose context between calls.
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Live coaching tools, included. Supervisors can silently monitor a live call, whisper guidance only the rep hears, or barge in to help — and call analytics and reporting dashboards come with every license, not as a paid add-on.
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Compliance-grade retention, encryption, and consent prompts where required.

Ask us for details →

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Recording & transcription

What gets captured: full two-way audio, transcript with speaker labels, AI-generated summary (3 bullets), sentiment score, and a list of action items the rep should follow up on.

Where it lives: a searchable web portal for managers, plus an optional email digest to the rep right after the call ends.

100%

Capture rate

~30s

From hang-up to summary

2 langs

EN + ES today

06 · Integrations

The phone system, connected to everything else.

A modern phone system isn't an island — it works alongside the tools your team already runs. Intermedia Unite includes built-in connectors for popular CRMs and helpdesks, switched on during onboarding.

Intermedia Unite

Our primary cloud voice platform. RTD is an Intermedia partner. We sell, deploy, and support every license we sign.

Zendesk

Ticket-aware screen-pop, call-to-ticket logging, and AI summaries written to ticket comments.

Twilio

Custom voice apps and SMS workflows — when standard cloud voice doesn't fit, we build on Twilio.

Anthropic

Claude powers the AI auto-attendant, agent layer, and post-call summarization.

Cal.com

The scheduling layer behind the AI receptionist — syncs to Outlook, Google Calendar, or Apple iCal so the AI books live availability during the call.

AI Voice Cloning

Studio-grade AI voice cloning — your auto-attendant speaks in your brand's voice, not a generic robot.

Ready247.ai Coming soon

AI voice assistant embedded in your website — your own branded subdomain, QR code included, available 24/7.

Don't see your stack? Most modern platforms have an API. HubSpot, Microsoft Teams, ServiceNow, Slack, Google Workspace, Microsoft 365 — if it has docs, we can probably wire it in. Tell us what you use →